FAQs and moving tips
Our three most common questions
No question is silly, we have most likely heard it a dozen times! We want our customers to be well informed so if the answer to your question isn’t listed on this page, please give us a call or send us an email. Below are our three most common questions, scroll down to see a range of other questions about moving house that are frequently asked.
Do you pack the boxes?
A typical relocation quote is for just the relocation part – loading and unloading the truck. If you need help with packing into boxes prior to your move, please let us know and we’ll happily let you know the options available.
What time do we start?
Most household settle between 11am-5pm. We aim to have you moved out of your house as early as possible, so the next family can move in in the afternoon, if applicable. If you need an early, or later start time – just let us know!
How big is your truck?
Our custom build furniture truck holds 55m3 of furniture and boxes, upto a moderate sized 4 bedroom houselot. Perfect for both small or larger relocations, custom-made kitchen and cabinetry deliveries and warehouse relocations.
Other common moving questions
Moving house is a huge task! Finding your next home, the organising/sorting/decluttering, transferring power and internet services, packing, arranging cleaners, booking movers, unpacking – ahh, it’s too much! Find our packing checklist here to help put everything into order, and power through your move!
Also, to help, below are some more helpful common moving questions and answers to help make your move go as smoothly as possible.
Filling out the form on our contact page gives us all the information required for us to quote on your upcoming relocation accurately. Ideally, we need to know the following details:
– where are currently reside
– where you plan on moving to
– what date is your relocation
– what are you needing to be moved (e.g: three bedroom, one living, half-full garage, trampoline, backyard garden shed)
– are there access issues for the truck (e.g: tight bend in driveway, steep driveway, tree-lined driveway, no off-street parking)
– any large or oversized items (e.g: spa pool, home gym, piano, pool table, large plant pots)
Not sure on any of the above? Give us a call on 0800 2 MOVE YOU to discuss your upcoming relocation.
To guarantee you that you secure your most ideal moving date, the more notice given, the better. In 90% of bookings, we can comfortably secure your chosen moving date with four weeks’ notice.
SHORT NOTICE RELOCATIONS: At Whitehall movers, we understand that sometimes things need to be organised in a short timeframe or at a very specific time. We have had experience at shifting furniture at any time of day (or night) and are able to aim to work with minimum notice during quiet times. We are based in Cambridge and can be with you within 1-2 hours when going to most cities in the middle of the North Island (Hamilton, Auckland, Rotorua, Taupo, Tauranga etc). Give us a call to discuss your timeframes and we’ll do our best to work in with you to get things moving when they need to be.
Whilst we aim to be careful and considerate drivers, accidents can happen. Please call your insurance provider to see what cover you may already have in place. We can happily organise a very competitively prices in-transit insurance policy for you, this insurance covers any items or boxes (packed by us) whilst in transit from your current home to your new home, office or storage facility – this is a simple form to fill out once the truck arrives, and you’d be covered instantly. If you’d like more details, please email us or give us a call on 0800 2 MOVE YOU.
We are a supplier of all packing supplies. This includes packing tape, bubble wrap, two sizes of packing boxes and packing paper. See our packing supplies page here. We offer these as a local free delivery, or you can collect from our rural Cambridge moving depot.
Yes, we can fit in small moves locally around other larger relocations. And, if we believe it is more cost effective to use another company (if we aren’t going to be in that area that week) we will steer you in the right direction.
As a family run company, we really do understand the stress and exhaustion moving house can cause. Especially when you have children, a time demanding job, or if you are no longer as able as you used to be. Our team can take care of the whole moving process for you, from packing into moving boxes, relocating your household contents and unloading them – placing each item where you direct us to (or in the room labelled). If you need more help than that, Sorted and Settled is a local Move Management service which offers move planning, decluttering and sorting, a final clean inside and out, as well as setting up your new house, unpacking and donating used packing supplies.
Our policies on handling client’s property and ensuring every last item is delivered to you in the condition it left your house is our top priority. Our staff members have had all the right checks to ensure this policy is met and understood at all times.
Relocating an entire office can seem daunting. We are the right team to make this a successful relocation and can make the transition into a new office go smoothly. Give us a call on 0800 2 MOVE YOU and we’ll advise on the best way to pack up the office or give you a competitive quote on having us pack the office prior to relocation, make the process as easy as possible.
No, your clothes are fine to stay in your drawers.
Please remove any perfumes.
Please remove any books also.
If the drawer sets are very heavy, we may remove individual drawers whilst being moved to the truck. Any personal or private drawer items that you do not want our Movers to see needs to be packed separately.
We operate quite well with two men, there are not many instances at all where we felt three men would have been best. Our guys have the gear and lifting techniques to see them through a typical house move. We do offer two trucks and four men on very large moves or large, long-distance relocations, please let us know in advance as we need to book and secure the two trucks and staff for the one day.
Some useful info to help out with your move
Final clean
There are so many things to think about when moving house, if you need help finding a cleaner in your area, let us know.
FAQ
Do you have a question to ask and want a quick answer? Have a look here for some frequently asked questions.
Packing tutorials
Want to know how to pack your houselot? Subscribe to our you-tube channel for ongoing packing tutorials.
Moving tips
If you’re packing your house yourself, try to be completely packed, minus your necessity items, the day before your scheduled move. That will help eliminate some moving day, last minute packing stress. Below are some more helpful moving tips to help make your move go as smoothly as possible.
If you need help with packing we offer a complete packing service or if you’re the do-it-yourself kind we can also organise your packing supplies for you – boxes, tape and tape dispensers, bubble wrap and tissue. Still need some some more help? Read our frequently asked questions here.
To make moving as easy as possible, prepare an essentials box – things you may need once you get to your new home. This may include:
– Medications
– Snacks, water bottles and a lunch/dinner option (or organise takeout delivery prior)
– A jug, mug and tea/coffee
– Cutlery, if needed
– Toilet paper, hand soap and body wash
– Sheets to make up beds in your new house
– Phone chargers
– Kid’s favourite activities
Take the mirrors off the dressing tables and clear your dresser top so that no items are loose. An easy option is to place the typical items that sit on your dresser into one of the drawers. If there is a potential any products may leak, place into a snaplock bag or tape the lid on with a seal around the bottom of the lid and pack standing upright with your other bedroom items. Your clothes can stay in their drawers, but remove any heavy items including books and pack into a separate box.
If your drawers are very heavy, the movers may pull them out to remove some weight to help reduce the stress on your furniture. If you have private items in your drawers, please pack seperatley.
Dismantle your beds, put all the bolts into a small container in your bedside drawer or similar so they don’t get misplaced. Take the headboards and legs off, slats can be taped or tied together. If your bed legs are loose, put them in a clothing drawer or tape to the bottom of your mattress or bed base. Linen can be put into heavy-duty rubbish bags, suitcases, plastic tubs or something similar to avoid them getting dusty during transit.
Clearly label your boxes, tubs and wrapped items with which room they are to be unpacked in. Then, use a post-it note to label the rooms of the new house. When you unpack, everything will be in the right room. If you need to unpack certain boxes first, highlight ‘unpack first’ and they will be set aside so they are easier to locate among all the other boxes.
Here are some tips that will help speed up the loading of the truck
– Use strong boxes, but not overly large boxes (fridge boxes seem handy but are difficult to move without a single solid item inside).
– It is easier for the same size and shaped boxes to be stacked into the moving truck. If you need to use a few different sizes we recommend keeping them in relitivively similar sizes.
– Ensure you tape the bottom securely; folded boxes will drop out and can damage your contents.
– Do not overfill and make the box bulgy – as another box will not sit on top.
– Once packed, try and keep all of the taped up, completed boxes in one room so the floor areas are clear to move your larger furniture. Large furniture such as beds, couch and fridges get loaded into the truck first. Keep hallways and doorways clear.
WHY CHOOSE US?
ATTENTIVE
We know you love your stuff, so we are focused on moving your belongings with the utmost care.
PROMPT
We won’t dilly dally, so you can begin to enjoy your new home as soon as possible without worry.
DEPENDABLE
We’ll complete your relocation, in confidence and handle any issues that may arise.
