Frequently asked Questions
Our most common questions, answered
Our three most common questions
No question is silly, we have most likely heard it a dozen times! We want our customers to be well informed so if the answer to your question isn’t listed on this page, please give us a call or send us an email. Below are our three most common questions, scroll down to see a range of other questions about moving house that are frequently asked.
Do you pack the boxes?
A typical relocation quote is for just the relocation part – loading and unloading the truck. If you need help with packing into boxes prior to your move, please let us know and we’ll happily let you know the options available.
What time do we start?
Most household settle between 11am-5pm. We aim to have you moved out of your house as early as possible, so the next family can move in in the afternoon, if applicable. If you need an early, or later start time – just let us know!
How big is your truck?
Our custom build furniture truck holds 55m3 of furniture and boxes, upto a moderate sized 4 bedroom houselot. Perfect for both small or larger relocations, custom-made kitchen and cabinetry deliveries and warehouse relocations.
Your common, most asked moving questions
Moving house is a huge task! Finding your next home, the organising/sorting/decluttering, transferring power and internet services, packing, arranging cleaners, booking movers, unpacking – ahh, it’s too much! Find our packing checklist here to help put everything into order, and power through your move!
Also, to help, below are some more helpful common moving questions and answers to help make your move go as smoothly as possible.
Filling out the form on our contact page gives us all the information required for us to quote on your upcoming relocation accurately. Ideally, we need to know the following details:
– where are currently reside
– where you plan on moving to
– what date is your relocation
– what are you needing to be moved (e.g: three bedroom, one living, half-full garage, trampoline, backyard garden shed)
– are there access issues for the truck (e.g: tight bend in driveway, steep driveway, tree-lined driveway, no off-street parking)
– any large or oversized items (e.g: spa pool, home gym, piano, pool table, large plant pots)
Not sure on any of the above? Give us a call on 0800 2 MOVE YOU to discuss your upcoming relocation.
How much notice do I need to give when booking a truck?
To guarantee you that you secure your most ideal moving date, the more notice given, the better. In 90% of bookings, we can comfortably secure your chosen moving date with four weeks’ notice.
SHORT NOTICE RELOCATIONS: At Whitehall movers, we understand that sometimes things need to be organised in a short timeframe or at a very specific time. We have had experience at shifting furniture at any time of day (or night) and are able to aim to work with minimum notice during quiet times. We are based in Cambridge and can be with you within 1-2 hours when going to most cities in the middle of the North Island (Hamilton, Auckland, Rotorua, Taupo, Tauranga etc). Give us a call to discuss your timeframes and we’ll do our best to work in with you to get things moving when they need to be.
Do you offer Transit Insurance?
Whilst we aim to be careful and considerate drivers, accidents can happen. Please call your insurance provider to see what cover you may already have in place. We can happily organise a very competitively prices in-transit insurance policy for you, this insurance covers any items or boxes (packed by us) whilst in transit from your current home to your new home, office or storage facility – this is a simple form to fill out once the truck arrives, and you’d be covered instantly. If you’d like more details, please email us or give us a call on 0800 2 MOVE YOU.
Where do I find decent packing boxes and wrap?
We are a supplier of all packing supplies. This includes packing tape, bubble wrap, two sizes of packing boxes and packing paper. See our packing supplies page here. We offer these as a local free delivery, or you can collect from our rural Cambridge moving depot.
I only have a few items to shift, do I still call you?
Yes, we can fit in small moves locally around other larger relocations. And, if we believe it is more cost effective to use another company (if we aren’t going to be in that area that week) we will steer you in the right direction.
Will you take care of the whole process (packing and moving)?
As a family run company, we really do understand the stress and exhaustion moving house can cause. Especially when you have children, a time demanding job, or if you are no longer as able as you used to be. Our team can take care of the whole moving process for you, from packing into moving boxes, relocating your household contents and unloading them – placing each item where you direct us to (or in the room labelled). If you need more help than that, Sorted and Settled is a local Move Management service which offers move planning, decluttering and sorting, a final clean inside and out, as well as setting up your new house, unpacking and donating used packing supplies.
Our policies on handling client’s property and ensuring every last item is delivered to you in the condition it left your house is our top priority. Our staff members have had all the right checks to ensure this policy is met and understood at all times.
How do we organise an office relocation?
Relocating an entire office can seem daunting. We are the right team to make this a successful relocation and can make the transition into a new office go smoothly. Give us a call on 0800 2 MOVE YOU and we’ll advise on the best way to pack up the office or give you a competitive quote on having us pack the office prior to relocation, make the process as easy as possible.
Do I need to remove my clothes out of my drawers?
No, your clothes are fine to stay in your drawers.
Please remove any perfumes.
Please remove any books also.
If the drawer sets are very heavy, we may remove individual drawers whilst being moved to the truck. Any personal or private drawer items that you do not want our Movers to see needs to be packed separately.
I don’t think a truck and two men is enough, can we have three men?
We operate quite well with two men, there are not many instances at all where we felt three men would have been best. Our guys have the gear and lifting techniques to see them through a typical house move. We do offer two trucks and four men on very large moves or large, long-distance relocations, please let us know in advance as we need to book and secure the two trucks and staff for the one day.
Would you like to submit a question to our FAQs?
WHY CHOOSE US?
Choosing a company to move your most personal items is a big choice; here’s how we can make it simple and stress-free for you
ATTENTIVE
We know you love your stuff, so we are focused on moving your belongings with the utmost care.
PROMPT
We won’t dilly dally, so you can begin to enjoy your new home as soon as possible without worry.
DEPENDABLE
We’ll complete your relocation, in confidence and handle any issues that may arise.